FTC Report Finds ‚Scant Evidence‘ to Support Repair Restrictions Imposed By Apple, Others


The FTC has submitted its report to Congress identifying numerous restrictions imposed by manufacturers to make repairs by consumers more difficult than they should be. These include adhesives that make parts difficult to replace, limiting the availability of spare parts, and making diagnostic software unavailable.
The report found that “there is scant evidence to support manufacturers’ justifications for repair restrictions”. It also explores means of expanding consumers’ repair options and how the Commission could assist in that expansion, consistent with its statutory authority. In addition, the Commission notes that it stands ready to work with lawmakers, either at the state or federal level, to ensure that consumers have choices when they need to repair products that they purchase and own.
Congress directed the FTC to issue the report, noting that it “is aware of the FTC’s ongoing review of how manufacturers—in particular mobile phone and car manufacturers—may limit repairs by consumers and repair shops, and how those limitations may increase costs, limit choice, and impact consumers’ rights under the Magnuson-Moss Warranty Act.” Congress specifically directed the FTC to include recommendations on how to best address these problems.

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Author: Tomáš

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